At Cosmos Printers, we want you to be completely satisfied with your purchase. If you are not happy with your product, our Return & Refund Policy outlines your options.
Returns:
- You have 15 days from the date of purchase to return your product for a refund or exchange.
- The product must be in its original condition, unused, and in its original packaging. Proof of purchase is required.
- Please contact our customer support team to initiate a return. We will provide you with a return authorization and instructions.
Refunds:
- Once we receive and inspect the returned product, we will process your refund within [5-7] business days.
- Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges:
- If you wish to exchange a product, please contact our customer support team. We will assist you with the exchange process.
Shipping Costs:
- Shipping costs for returns are the responsibility of the customer, unless the return is due to a defective or incorrect product.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
Non-Returnable Items:
- Certain items, such as customized products or clearance items, are not eligible for return. Please check the product description for return eligibility.
If you have any questions about our Return & Refund Policy, please contact us at info@cosmosprinters.com